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Frequently Asked Questions

What is your returns policy?

All sales are final. We do not accept returns.

How do I track my order?

We will email you a tracking number as soon as we create a shipping label.

What is your processing time?

Orders are processed in 1-3 business days.

What shipping options are available?

We ship exclusively through USPS.

We offer two options:

1. Priority Mail Express: 1-2 business days

2. Priority Mail: 2-3 business days

Do you offer pick up options? 

 

Yes, but only after you receive an email saying your order is ready for pick up. After you receive the email, you may pick up at our Richmond Corporate Office: 5959 Richmond Ave. Ste. 200 Houston, TX 77057

 

 

 

Do you offer delivery?

 

Yes, but only in within a 10 mile radius of our Corporate office:

5959 Richmond Ave. Ste. 200, Houston, TX 77057.

 

All deliveries must be delivered to someone 21
years of age or older.

If no one is there to receive the order then the delivery will be returned and the customer will be contacted on how they'd like to proceed with the order.

 

 

 

 

Hours of Operation

Open Monday - Friday 9am-5pm

 

 

 

Have more questions? 

Contact us: products@txmmd.com

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